Are you passionate about international trade, customer support, and coordination across markets? Would you like to be the link between global suppliers, Nordic teams, and international media clients?
We are looking for an International Trade Manager who will play a key role in ensuring that our international orders, deliveries, and collaborations run smoothly – every single day.
The position
As International Trade Manager, you will have a broad and coordinating role, working closely with our Nordic teams, international suppliers, the sales organisation, and our FIBEP clients.
The position consists of two main areas:
1. Support and service for FIBEP clients
A large part of your time (approx. 20–25 hours per week) will be spent servicing our international FIBEP clients who place orders in Denmark, Sweden, Norway, and Finland. Here, you will be their primary point of contact and responsible for:
- Handling all incoming inquiries (tickets)
- Preparing estimates, proposals and contracts
- Answering questions about invoices, deliveries or changes
- Coordinating with the relevant Nordic support teams when an order needs to be created or changed
2. Collaboration with international suppliers
You will also be responsible for communication with our global suppliers of international editorial and paywalled content. Among other things, you will:
- Obtain quotes for international orders
- Pass on prices and options to the sales organisation across all countries
- Handle contracts, invoices, compliance and other documents
- Ensure correct handling and quality in content deliveries, especially in print
– but also digitally - Work closely with IT teams to monitor deliveries and resolve any cross-national issues
In both parts of the role, you will be a key person ensuring that our international trade activities run efficiently and without friction.
Your key responsibilities
Based on your skills within customer management and coordination, your main areas of responsibility will be:
- Day-to-day handling of international inquiries, proposals and contracts
- Operation and coordination of international orders across the Nordics
- Communication with both FIBEP partners and international suppliers
- Handling of invoices, customs documents and other order administration
- Follow-up on deliveries in collaboration with IT and operations
- Supporting Sales with international prices, materials and options
- Contributing to knowledge sharing and collaboration across the organisation – in line with our Nordic culture
We would like to hear from you if you...
- Have experience with international trade, customer service, order management or similar.
- Are structured, detail-oriented and used to handling many tasks in parallel.
- Are fluent in written and spoken English.
- Have a good understanding of numbers and enjoy preparing proposals and handling documents.
- Are proactive, curious and thrive in a role with many points of contact – in the same spirit as our other positions in the organisation.
- Take pride in delivering high quality and ensuring strong customer and supplier relationships.
- Are comfortable having several balls in the air
- Are interested in working in a Nordic company
What do we offer?
You will have a key role in a Nordic company in rapid development – and become part of a strong professional environment with great colleagues who are always ready to help.
You can look forward to, among other things:
- A professionally strong environment and helpful colleagues
- A growing workplace with offices in Denmark, Finland, Norway, Sweden, and Estonia
- A high level of influence, as well as room for both personal and professional development
- An informal culture, good spirit, and monthly Friday bars
- Flexible opportunities for working from home and a flat organisational structure
- Health and wellness benefits
- A central location in the heart of Copenhagen – close to Nørreport
Did we catch your interest?
This is a full-time position, and we are looking for a candidate who can start as soon as possible. Please submit your application promptly. We conduct interviews on an ongoing basis.
We look forward to reviewing your application and CV, which can be submitted to us through the application portal by clicking ‘APPLY HERE’ below.
Please note that we do not accept applications via email due to GDPR regulations. Therefore, please also refrain from sending documents containing your CPR number.
If you have any questions, you are welcome to contact Dennis Mølgaard, Country Manager, on +45 81 88 23 06 or dennis.moelgaard@retriever.dk, or Susanne Torpe, Head of CR, at +45 31 12 08 02 or susanne.torpe@retriever.dk.
We encourage all qualified candidates to apply for the position regardless of age, gender, religion, or ethnic background.
